4. Plans, billing and cancellation
Paid plans are billed per workspace, monthly or yearly, in advance. The price depends on the number of consultant profiles the plan allows (25 on Team, 100 on Growth), not on the number of members. The first period is charged when you subscribe, and the subscription renews automatically at the end of each period until it is cancelled. Payments, invoices and tax are handled by Stripe.
The workspace's owners and admins can cancel at any time from the billing page, through Stripe's customer portal. Cancelling takes effect at the end of the period already paid for: the plan stays until then, and nothing more is charged. Paid periods are not refunded. When a paid plan ends, the workspace returns to the Free plan: nothing in it is deleted, but it cannot add more than the Free plan allows.
Deleting a workspace ends its subscription at once, without a refund for the rest of the period. To move from Team to Growth, or to a larger plan, contact us and we change the subscription for you.
If a payment fails, the workspace's owners get an email and Stripe tries the payment again. Until it succeeds, the workspace has the Free plan's limits; nothing in it is deleted.
Because the service is sold only to businesses, the 14-day right of withdrawal for consumers does not apply.
All prices exclude VAT. VAT is added where it applies, or reverse charged when you give a valid EU VAT number at checkout. We may change the prices of new subscriptions; an existing subscription keeps its price unless we tell its owners about a change before it applies.
How the contract is made: creating an account and a workspace concludes these terms with your business, on the Free plan. An owner or admin orders a paid plan on Stripe's checkout page, where you can check and correct the plan, your billing details and your VAT number before you pay; the order is made when the payment goes through, and the billing page then shows the plan. The contract is in English. We do not keep a copy of these terms for each customer: the version that applies is on this page with its date, and you can print or save it. We follow no code of conduct.
5. Your content and data
Everything your workspace adds (consultant profiles, requests, matches, tailored CVs, logos and photos) stays yours. You give us the right to store and process it only to provide the service to you. You are responsible for having the right to put the personal data of your consultants and clients into ConsultCV.
For personal data in your workspace, you are the controller and we are your processor. The data processing agreement (version of 8 November 2026) is part of these terms. When you accept these terms for your business, which happens when you create a workspace, you also conclude the data processing agreement with us, in electronic form, as Article 28(9) GDPR allows; no signature is needed. We record who accepted which version for the workspace, and when. If these terms and the data processing agreement conflict on the processing of personal data, the data processing agreement prevails.
Owners and admins can export the workspace (JSON plus a Word CV per profile) at any time, and an owner can delete it. CV files you import are read in memory and not stored.